Frequently Asked Questions
Do you open on Sundays and bank holidays?
We are open Sundays, but do not open on any of the bank holidays
What additional costs will be added to the online price?
All prices shown online include fully comprehensive insurance, unlimited mileage and 24 hour breakdown cover. You will not be asked to pay additional costs, the price you see is the price you pay.
What are your opening hours?
Opening hours are as follows:
Monday - Friday: 08:00 - 18:00
Saturday - 08:00 - 12:00
Sundays - 09:00 - 11:30
What do I have to have with me when I collect the vehicle?
When taking collection of your hire vehicle you need to have the following available:
Driving License:
All UK residents must produce a full valid British or International driving licence held for at least two years (If you have a new UK photocard licence you must produce the paper counterpart also)
All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided.
Please note: It is the hirers responsibility to ensure that he / she has the appropriate licence.
Identification:
All UK residents must be able to produce a recent utility bill or bank statement.
International hirers must be able to produce a passport.
What do I do in the event of an accident?
In the event of an accident occurring with our vehicle, there are several things that you must do:
Get the details of the other party.
Inform us as soon as possible
You need to perform the actions above as soon after the accident as possible to avoid any complications with the claim.
Do you provide breakdown cover?
Yes we provide full 24 hour breakdown cover at no extra cost. Full instructions are provided with your hire vehicle, telling you what you need to do in the event of a problem occurring with your car.
What is your fuel policy?
All vehicles are provided on an empty to empty basis. We provide the vehicle with a minimal amount of fuel, allowing you to gauge for yourself how much you need to use. This means that there are no fuel deposits or additional costs to pay on returning the vehicle.
Are there any mileage restrictions?
All our vehicles are provided with unlimited mileage. There are no additional charges to pay for travelling over a certain distance.
Do you guarantee a particular model of vehicle?
The vehicles shown on our website are typical of the most common vehicles that we supply. Unfortunately we are not able to guarantee a specific model.
Do you have any cleaning charges?
We do not normally impose a cleaning charge for vehicles hired. However there may be some circumstances where we would require an additional fee. If in doubt you should contact us prior to your hire commencing.
How often are your vehicles serviced?
All vehicles are serviced when due. Vehicles are also fully valeted before each rental period begins.
Do I have to pay to take the vehicle abroad?
Customers can take our vehicles abroad for an additional charge. If you want to go abroad this should be mentioned at the time of booking with information about the length of time out of the country and the countries you are visiting so as to enable our staff time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by Customs and Excise. All of this documentation can be obtained from us and customers should contact us for a quote.
Insurance excess reduction:
You have the option to reduce the excess on your hire vehicle at a cost of £3 per day or £15 per week. This reduces the excess to zero.
What methods of payment do you accept ?
We accept all major debit/credit cards, cash or cheques as a method of payment. All credit and debit cards used must be in the name of the main hirer of the vehicle.
Address.
Barnsley Self Drive Hire Ltd,
Central Garage
Wakefield Road,
Barnsley,
South Yorkshire,
S71 1NX.
Telephone 01226 297900.
EmailClive@barnsleyselfdrive.co.uk
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